FAQ's
How do I change my wax melt?
There's a few ways to remove the wax melt from the burner.
One of the easiest ways is to take a cotton wool ball and as your wax is cooling place the ball in the wax. It soaks up most of the wax without damaging your burner.
Another way is to gently put pressure on one side of the wax when it's almost set and pop it out.
Do not use knives as not only can this be dangerous but it can cause damage to the burner.
What is a wax melt?
A wax melt is a small piece of fragranced wax that is melted in a wax melt burner. There are different types of wax. We use soy wax.
When buying a burner make sure it specifies it's suitable for wax melts.
One segment from the normal snap bars and two from the XL bars should give approximately 12 hours of fragrance before you have to replace the wax.
Is the packaging recycleable?
The snap bars are packaged in recycled packing that is then recycleable when empty.
The room sprays and Sprinkle and Vac containers can be recycled as plastic recycling.
Can wax melts set on fire?
Wax melts should not set on fire. Do not leave the burner in a room unattended and stand it clear of curtains and open windows.
Only use tealights that are suitable for use with your burner. For example using an 8 hour tealight in a small burner can be dangerous.
Check your burner regularly for cracks.
Will Sprinkle and Vac damage my carpet?
It's highly unlikely it will do but it's always better to test on a small area of carpet to make sure the product won't cause any damage.
How do I use Sprinkle and Vac?
Lightly sprinkle on your carpet, leave a while and then vacuum it up. You can leave it for as long as you feel it needs. An hour is usually more than long enough.
Do the room sprays contain alcohol?
No. The room sprays have a non alcohol base.
Not for use on soft furnishings and skin.
What if some of the products are eaten or drank?
Firstly seek medical advice. Every single item will have a Classification, Labelling and Packaging (CLP) label on. This is a legal requirement and gives basic information for you to show the Doctor or vet.
Contact us to ask for the SDS sheet for whichever scent has been eaten. In an emergency it's better to contact by phone rather than email.
What is your returns policy?
Any returned items need to be unused and unopened within 30 days.
Contact us at info@meltonwax.co.uk or via our Facebook page to let us know why you want to return the items. Please include your name and order number? If the items have arrived damaged please sent a photo as well to speed things up.
If the return is our fault, i.e. wrong items sent we will cover return postage costs.
If the return is for any other reason than an error on our part then you are responsible for return shipping costs. Please send any returns using a signed for service.
Once we've received them and inspected them we'll issue a refund back to your payment method.
Do you post orders?
We post orders using Royal Mail. If you live locally you can choose pick up at checkout. The collection address and times will be in an email sent once the order is ready.
Collection is from a new address so please check your emails before collecting.
When will I get my Order?
It depends on how many orders have been made. I usually aim to have orders packed up within five working days. Obviouly with four children there might be the occasional thing that affects this but I keep customers informed.
Customers will receive emails when I process the order and when it's sent or avaialble for collection.
Do you do bulk orders?
Yes. If you want something like wedding favours or a bulk order of one particular scent contact us with your requirements. We can be contacted via the Facebook page or email - info@meltonwax.co.uk
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